Supporting rural communities


Fur Life Foundation’s mission is to support rural communities in times of need by raising funds which are then distributed to our partners.

About Fur Life Foundation

Fur Life Foundation helps to enrich the lives of people and animals in need through our partnerships with local and national charities. Fur Life Foundation provides rural communities with a local touchpoint via Apiam Animal Health’s network of veterinary clinics based across regional Australia where donations can be made.

Our Mission

Fur Life Foundation’s mission is to support rural communities in times of need by raising funds which are then distributed to our partners.

Fur Life Foundation has a focus towards rural and regional communites.

2020 Bushfire Appeal

In response to the 2019/20 fire events Fur Life Foundation ran a Bushfire Appeal in support of wildlife and rural communities impacted by bushfire. 

Read more …

Previous Events

Our inaugural fundraising event was an amazing online Auction to support the incredible work Rural Aid does in helping to reduce the hardship faced by our farming communities.

Read more …

2020 Bushfire Appeal

  • Fundraising Goal $150,000 100% 100%

In response to the devastating fire events that impacted on wildlife and rural communities and their pets and livestock, during 2019 and 2020 the Fur Life Foundation ran the 2020 Bushfire Appeal with donations  made via our network of veterinary clinics (listed below) or online, via PayPal here. 100% of all the funds raised by the Fur Life Foundation 2020 Bushfire Appeal will go directly to Rural Aid and Wildlife organisations across Australia to assist them in delivering support to animals, people and communities impacted by bushfire.

Other ways we supported the 2020 Bushfire Emergency:

Apiam Animal Health via their network of Veterinary Clinics contributed:

  • $10 from every primary consult^
  • 20% of pig, feedlot and ProDairy consult fees*
  • 5% of all pig and sheep semen sales *
  • Medications and supplies
  • Veterinary staff to affected areas

^ For every primary pet consult undertaken by a particpating Apiam Animal Health clinic, Apiam Animal Health will donate $10 to Bushfire relief via the Fur Life Foundation between the 20 January 2020 –  29 February 2020. A primary consult is considered the first visit for a pet (not subsequent follow-up visits) and includes standard vacination / check-up consults.

* 20 January 2020 – 29 February 2020

Donate to the Fur Life Foundation

Donations to the Fur Life Foundation are via PayPal. PayPal is a trusted payment gateway proividing a secure and safe transaction process.

You do not need to have an exisiting PayPal account and major credit cards are accepted.

Secure Donations by

Previous Events

The Fur Life Foundation provides support to established charities such as Rural Aid, AMRRIC and state Wildlife Organisations via fundraising. 

The Foundation holds fundraising events throughout the year via Apiam Animal Health’s network of Veterinary Clinics and in response to local, state or national events that impact rural communities.   

Online Auction

Our inaugural fundraising event was in support of Rural Aid. With the impact of climate change, drought and floods affecting our local farmers, their families and the animals the care for, the Foundation’s aims was to raise funds to support the incredible work Rural Aid does in helping to reduce the hardship faced by our farming communities.

Our online auction consisted of an array of amazing items to bid on across a broad price range. With something for everyone from the grandest of contributions to the smallest of items the support was overwhelming from our friends, associates, clients and suppliers with a huge contribution from staff across the Apiam Animal Health network.

With every winning bid supporting Rural Aid we were very pleased to raise $6000 which we then donated to this wonderful charity.

It was with great pleasure Apiam Animal Health Managing Director, Chris Richards, and Fur Life Foundation Representative, Renee Waters, handed the big cheque over to Suzie Jacobs, Rural Aid Community Representative, Victoria.

Terang Bushfires

On St Patrick’s Day in 2018, Southwest Victoria was overwhelmed with the rapid and devastating spread of four fires across the region. Following a day of searing temperatures and catastrophic winds, fires in Terang, Garvoc and Hawkesdale were sparked by touching and fallen power lines as darkness fell. Residents, farmers and fire fighters faced a terrifying night of evacuations and defending properties as the fires, fanned by 100km winds, cut their way across the landscape. Once the smoke had subsided, losses included 24 houses, over 50 sheds and outbuildings, nearly 15,000 hectares of pastures and forests, 2,500km of fencing and over 10,000 head of livestock.

The impact on local wildlife was unknown but injured koalas were treated in many veterinary clinics across the region. A number of Apiam’s staff and clients were impacted, with some spending numerous days displaced from their homes. Others spent days out fighting fires as volunteers with the Country Fire Authority.

Apiam were able to provide immediate assistance to impacted farmers by coordinating the distribution of emergency medications from our generous suppliers, to local veterinary clinics and Government veterinary officers. Our Fur Life Foundation raised nearly $600 which was donated to Blaze Aid during a dinner that our staff prepared for their volunteers.

Ongoing support included discounted and subsidised veterinary care for those farmers most affected by the disaster, as well as considerable pro bono veterinary care for impacted wildlife. The recovery effort took months, as feed shortages, infrastructure damage and the health impacts of burns and smoke inhalation took their toll on the region’s livestock and farm profitability. However, the resilience of the community and generous support of people right across Australia has helped the region to rebuild and recover.

Our Partners

Fur Life Foundation has partnered with two well-established charities who provide exceptional assistance to rural and regional areas during times of need and in the provision of services that enhance the welfare of animals and the people who care for them.

The Foundation partners with Wildlife organisations across Australia. 

Rural Aid provides a holistic support program to rural Australia and aim to lend a helping hand when times are tough with support via various project initiatives including Buy-a-bale.

Animal Management in Rural and Remote Indigenous Communities (AMRRIC) coordinates veterinary programs in remote Indigenous communities to enhance outcomes in dog management, health and control .

Contact the Fur Life Foundation!

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Donate at an Apiam Animal Health Clinic

Fur Life Vet Bendigo 
Epsom 1800 387 543
Golden Square 1800 387 543

Fur Life Vet Eaglehawk Road
03 5443 9385

Gippsland Veterinary Hospital
Maffra 03 5147 1177
Sale 03 5144 3100

Kyabram Veterinary Clinic
Kyabram 03 5852 2244
Nathalia 03 5866 2860

Terang & Mortlake Vet Clinic
Terang 03 03 5592 2111
Mortlake 03 5599 2612

Warrnambool Veterinary
Warrnambool 03 5561 2255
Port Fairy 03 5568 1855

Border Veterinary Clinic
Barham 03 5453 3159
Cohuna 03 5456 2709
Leitchville 03 5456 7334
Kerang 03 5452 2094

Southern Riverina Vets
Finley 03 5883 3833
Echuca 03 5482 3202
Moama 03 5480 6071
Deniliquin 03 5881 5488

Dubbo Veterinary Hospital
02 6884 1190

Quirindi Veterinary Clinic
02 6741 2000

Gympie Veterinary Services
Gympie 07 5482 2488
Tin Can Bay 07 5486 4666

Scottsdale Veterinary Services
03 6352 2996

Smithton Veterinary Service
03 6452 6333

Cox Street Vets Hamilton
03 5571 1202

Devoted Vets Warragul
03 5623 2525

Portec Veterinary Services
1800 673 100

Bell Veterinary Services
07 4663 1315

Chris Richards & Associates
03 5442 6142

© Fur Life Foundation 2020
Privacy Statement
Privacy Policy 
Apiam Animal Health Limited ACN 604 961 024 


Apiam Animal Health Limited and each of its subsidiaries (‘Apiam’, ‘our’, ‘we’ or ‘us’) take your privacy and security very seriously. We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.

This policy relates only to the personal information management practices of Apiam.

Personal information means information that identifies you as an individual, or from which your identity can reasonably be ascertained.

This Policy describes how we collect, store, use and disclose personal information and explains your rights to access and correct that information or make a complaint about the handling of your personal information (regardless of the form of the information and whether the information is true or not).

This policy does not relate to personal information held about current or former employees of Apiam.


We only collect personal information if it is necessary for one of ouar functions or activities. The type of personal information we collect will depend on the reason for collection. Generally, the types of personal information we collect will include name, contact details and records of communication with us.In addition, we collect information relating to:

Veterinary clients and/or retail customers

  • information about your pet or animal ownership details; insurance details (if applicable) for the treatment of your pet or animal;
  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
  • marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
  • responses to customer satisfaction, service development, quality control and research surveys and similar activities;
  • any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and information you provide to us through our customer surveys or visits by our representatives from time to time.
  • We may also be required to collect your personal information under State and Territory veterinary surgeons’ legislation.

Job applicants

  • employment and academic histories and the names of referees. We will collect this information directly from organisations that provide recruitment related services to us, and from third parties who provide job applications with professional or personal references.


  • Personal data from students is collected for the purpose of facilitation of placements. We will collect this information directly from education providers or directly from students seeking placement or work experience.


  • Personal data from shareholders is collected for purposes related to their shareholding, including for the purposes of issuing or transacting in shares, paying dividends, regulatory reporting and shareholder communications. Such data may include a shareholder’s name, address, shareholding details, tax file number, and bank account details. Shareholder data is collected on behalf of Apiam by the external manager of our share register. From time to time this data may be provided to other external service providers for the purposes of paying distributions or mailing shareholder communications, or to the extent permitted by legislation to authorised securities brokers, persons inspecting the register, bidders for Apiam’s securities, or certain regulatory bodies including the Australian Taxation Office.

We will also collect information, including names and contact details, about:

  • people involved in or through organisation that we support;
  • our suppliers (this information is collected for business-related purposes but contains some limited personal information such as contact details of the people that we liaise with);
  • people who correspond with us, including through our website, in which case we may keep a copy of that correspondence and relevant contact details; and
  • people who request information updates about us through our mailing list.


To improve your experience on our website, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on our computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of the Apiam website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites.

Our website uses Google Analytics, a service that transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using our website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy:


Where it is reasonable and practicable to do so, we collect personal information directly from you when you correspond or register your details with us, when you present your pet or animal for treatment at one of our clinics or provide feedback to us. Depending on the nature of our interaction with you, we may collect personal information from third parties – for example, information about job applications is collected in the manner set out above; when new veterinary practices join the Apiam group; and from organisations with whom we have an affiliation.

Apiam may also collect personal information about individual veterinary surgeons (for example where other veterinary surgeons are also involved in the care of an animal), contractors and other individuals who interact with us. This information is generally collected for administration and management purposes.

We hold personal information in hard copy (paper) or electronic form. If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by Apiam or on servers controlled by third parties under contractual arrangements with Apiam in Australia. Apiam uses physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.

Personal information collected in hard copy (paper) form may be converted to electronic form. Information held in paper form is generally securely stored at our veterinary clinics or our head office. Apiam uses physical security and other measures to ensure that personal information in hard copy form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.


We may use personal information for the primary purpose for which it is collected (e.g. the provision of our veterinary services) or for purposes related to the primary purpose where it would be reasonably expected that we would use the information in such a way, or in other limited circumstances as set out in the Privacy Act 1988 (Privacy Act).

We collect, hold and use your personal information:

  • to provide safe and effective veterinary care to your pet or animal;
  • to provide products and services to you and to send communications requested by you;
  • to answer enquiries and provide information or advice about existing and new products or services;
  • to communicate with you about upcoming appointments, health checks, vaccination schedules and other related veterinary care matters;
  • to manage, monitor, plan and evaluate our services;
  • for safety and quality assurance and improvement activities;
  • for testing and maintenance of information technology systems;
  • for product and service development, quality control and research to improve the way Apiam and its service providers provide products and services to us and you;
  • to seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback;
  • to correspond with people who have contacted us, and deal with feedback;
  • to recruit and assess potential employees;
  • to provide services to shareholders in relation to their holding of Apiam securities;
  • for marketing (including direct marketing), planning, product or service development, quality control and research purposes by Apiam and its related bodies corporate;
  • to maintain and update our records;
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country;
  • to answer your questions, provide you with information or advice (including general pet health advice) or consider and respond to requests or complaints made by you.


We may disclose personal information to third parties where we are permitted to do so by law or we have obtained consent to do so. We may disclose personal information for the primary purpose for which it is collected or for purposes related to the primary purpose where it would be reasonably expected that we would use the information in such a way.

Third parties we may disclose personal information to include:

  • Veterinary care professionals (for example, veterinary pathologists) in the course of the provision of veterinary care to your pet or animal (where this is consistent with our veterinary surgeons’ legal and professional obligations);
  • Data analysts, IT service providers and our advisors including our professional advisors (including legal and financial advisors);
  • Financial institutions involved with administering billing (including administration of insurance and other third-party payment arrangements) and debt recovery; and
  • Government agencies.

We take steps to ensure that our service providers are obliged to protect the privacy and security of personal information and use it only for the purpose for which it is disclosed.


Unless we have your consent or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

We may use cloud computing services or data storage located overseas in which case information may be stored, under our control, on computer servers located outside of Australia.


You can request access to your personal information held by us, or request that it be corrected, by contacting us at the address below.

Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.


Apiam takes reasonable steps to destroy or permanently de-identify your personal information where it is no longer required. Personal information which forms part of our veterinary surgeons’ treatment records must be maintained in accordance with legislative and professional requirements.


If you have any questions or concerns about this Privacy Policy or how your personal information has been handled by Apiam, you may contact us at any time. Matters relating to this policy will be received by the Privacy Officer (company General Counsel). The contact details for the Apiam Privacy Officer are set out below under ‘Contacting Us’.

We will consider and respond to your complaint within a reasonable period. If you are not satisfied with our response to a complaint, or you consider that Apiam may have breached the Australian Privacy Principles or the Privacy Act, you are entitled to make a complaint to the Office of the Australian Information Commissioner.

The Office of the Australian Information Commissioner can be contacted by telephone at 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at


We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the Apiam website. Any updated versions of this Privacy Policy will be posted on our website and will be effective upon posting. Please review it regularly.


You may contact us in relation to this Privacy Policy or your personal information as follows:

Phone: (03) 5445 5999


In Writing: The Privacy Officer
Apiam Animal Health
PO Box 2388
Bendigo DC, Vic 3554